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Our Auto Body Repair Process
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Our Auto Body Repair Process

Estimate (Foreign and Domestic Vehicles)
  • Complete insurance claims handling by our Connecticut / CT Licensed Auto Appraisers, to expedite your repairs and eliminate hassles.
  • We will arrange towing to Zoelís if your vehicle is not fit to drive and set up a rental vehicle for your convenience
  • Computerized Estimating and Digital Imaging, which can be electronically transmitted to insurance companies. If you have an estimate, bring it with you.  We will inspect your vehicle and go over the estimate to ensure that everything is accurate.  If you do not have an estimate, we will work to  determine the cost of repairs.
  • There may be hidden damage that we can not see until after the vehicle is disassembled.  At that time, we notify the insurance company.
  • We will set up direct insurance billing, including any supplemental charges for hidden damages.


Insurance Approval
We are a direct repair facility for many major insurance companies.  We will negotiate your repair with all other companies.
Schedule Repairs
Schedule Repairs

Zoel's Body & Auto Center will work with you to schedule your auto repairs at your convenience. We can also arrange a rental vehicle and rides to and from the rental company.  A key drop box is available if you need to drop off after or before hours.

Parts Ordered

Visually damaged parts are ordered and checked in before the vehicle arrives to minimize the time you are without your vehicle.

Pre-clean & Disassembly

Pre-cleaning your vehicle makes damage more visible.  If hidden damage or inner structure repairs are determined, we will schedule insurance re-inspection and order additional parts.

Structural Frame or Unibody Repair Experts

All repairs are performed on-site by highly trained I-CAR and ASE Certified technicians. Zoel's pulling process is carefully monitored by the Chief S-21, Chief E-Z Liner, and Auto Robot XLSII Computerized Measuring System.  These machines utilize an advanced computerized measuring system. A sophisticated measuring system, the Genesis II, is used to restore your vehicle to pre-accident condition.

Body Repair & Glass Replacement

Technicians replace, align and repair all damaged panels and glass.

Paint / Refinished

All panels are prepared for paint, then primed and sealed to assure adhesion of the top color and clear coats. Color Matches are obtained by using Zoel's computerized "Dupont Color Proof System". Your paint and clearcoat are applied and baked in our Garmat Extended Downdraft Paint Booth, in a clean, dust-free environment for a factory finish. A touch up bottle of paint is available upon request. Zoel's is enviromentally sensitive and compliant.

Zoel's is an "Assurance of Quality" Facility for Dupont, giving you a 5 year warranty on the paint.


Moldings and detail pieces are put back on the vehicle. Vehicle systems are checked, reset and aligned.

Mechanical Repairs - Accident Related

Repairs are done on-site by ASE Certified Technicians for collision-related damages to air bags, restraint systems and suspension items.

Detail Bay

Your vehicle will be washed and vacuumed in our Detail Bay before delivery. A final inspection and road test will ensure that your vehicle has been restored to its pre-accident condition.

Completed & Final Bill
  • The final bill will itemize all repairs performed, including any supplemental repairs required. When repairs are completed, bring insurance checks and just endorse them to Zoel's.  Deductibles will also be due at that time.
  • Accepted forms of payment are: Insurance Checks, Approved Personal Checks, Discover, Mastercard, Visa, Debit Cards or Cash.
  • We will explain all paperwork and answer any questions after you check over the repairs to your vehicle. Warranty and CSI cards will be given to you to complete, sign & mail, postage paid.
  • You will be given Zoel's Written Warranty for all repairs made to you vehicle.
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