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Auto Body Ask A Question

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Question: How do I get an insurance claim number?
Answer: Call the Insurance Company responsible for the loss, a claim # is immediately generated.
Question: What are your hours of operation?
Answer: We are open Monday-Friday, 7:30am to 5:00pm. Call to make an appointment. We will do our best to accomadate you, and answer your questions. (203-237-6464)
Question: How long will the repairs to my vehicle take?
Answer: Our CT Licensed Appraisers will give you an estimated time for completion. This time may vary if hidden damage is found after the tear-down process, in which case we will notify the Insurance Company and get any additional work approved for you.
Question: How can I get a rental vehicle?
Answer: We can reserve a rental vehicle for you. Payment must be set-up under your policy provisions or billed directly to the Insurance Carrier claiming liability for your loss.
Question: Will rides be provided?
Answer: The car rental company will provide rides to & from Zoel’s. Yes, we will do our best to provide a ride for you when needed. It is our goal to make your experience as positive as we can.
Question: How will I know when my vehicle is done?
Answer: We will call you when the repairs are completed, but we welcome your calls for status updates. You can also contact us via e-mail, go to the "Contact" page and click on the person you wish to contact.
Question: Will the parts be ordered before I drop off my vehicle for repair?
Answer: We generally order you vehicle’s parts 5 days before your scheduled appointment. If your vehicle isn’t drivable, it can be left here or we can arrange to have it towed here. Then parts will be ordered after the Insurance Company has inspected it.
Question: If my vehicle's frame is damaged, is it a total loss?
Answer: No. A vehicle is a total loss only when the Insurance Company determines that the cost of repairs is greater than its value. Today most vehicles are built with a unibody (frame and body as one) construction. Your vehicle can be returned to factory specifications by our I-CAR and ASE trained technicians, using our state-of-the art computerized measuring systems. If a section of frame is bent beyond repair that section can easily be replaced.
Question: Can you match the color paint?
Answer: We are collision specialists. We take pride in our ability to match factory finishes made up of multiple layers of highly specialized paints. We have made major investments in the finest paint system available, using computerized paint mixing & matching systems. This equipment and technology is constantly upgraded to ensure that each vehicle’s paint matches its pre-accident condition.
Question: Can I have mechanical maintenance work or other repairs done on my vehicle while it is in the body shop?
Answer: ABOSUTELY. We are an AAA Approved Mechanical and Auto Body Facility, allowing us to do full repairs on you vehicle in house. If you would like any other work done while your vehicle is here, just let us know ahead of time so we can schedule it for you.
Question: Will I have a warranty for repairs done to my vehicle?
Answer: Yes. You will have Zoel’s Lifetime Written Warranty as well as a Dupont’s 5 year paint warranty, since we are an “ASSURANCE OF QUALITY” facility. Zoel’s workmanship is also endorsed by AAA.
Question: Do I have to pay a deductible?
Answer: The amount of deductible that you will be responsible for is determined by you insurance policy. If you were not at fault and another insurance company is paying for the repairs, you will not have to pay a deductible. If you have broad collision, your insurance may waive your deductible. Insurance companies determine fault when you make a claim, after reviewing the accident report filed with the police department. You can call your insurance agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Question: Who do I pay the deductible to?
Answer: If your deductible was not waived, it will be your responsibility to pay us when you pick up your vehicle. Call your agent to verify what your deductible is or if it was waived.
Question: What forms of payment do you accept?
Answer: If you have received an Insurance check, do not cash it; bring it to us when you pick up your vehicle. Payments due from you are payable to us with Bank checks, personal checks, cash, MasterCard, Visa, Discover, or Debit Cards. Personal checks and credit cards payments may not exceed $1500.00.
Question: What are betterment charges?
Answer: Parts that wear out and need replacement with time and use (i.e. tires, batteries, and suspension parts) are commonly subject to betterment charges by insurance companies when they need to be replaced as part of the repair process. Insurance companies determine these charges and pro-rate them based on actual miles on your vehicle.

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